1. Controller
Neutra-IO is responsible for processing personal data collected through this website, contact channels, the platform, support and communications associated with its services.
Legal
Privacy Policy
This policy explains how Neutra-IO processes personal data on the website, contact requests and, where applicable, services, platform, support and communications.
2. Personal data we may collect
We may collect identification and contact data such as name, email, phone, company, role, country and message; data linked to quotation, demo, webinar or documentation requests; technical browsing data such as IP address, device, browser, visited pages, date and time; and, where there is a contractual relationship, data needed for account management, support, billing or service delivery.
3. Operational and platform data
Neutra-IO solutions involve technical or operational data sent by sensors, gateways, equipment, integrations, dashboards or customer systems. This data is used to provide monitoring, alerts, reports, analysis, support, maintenance, security and service improvement. Where this data includes personal data, Neutra-IO processes it in accordance with GDPR and the conditions agreed with the customer.
4. Purposes
We process data to respond to requests, prepare proposals, run demos, manage webinar or communication registrations, deliver contracted services, create and administer accounts, provide support, improve the website and services, ensure security, comply with legal duties and, where consent exists, send commercial communications.
5. Legal bases
Legal bases may include pre-contractual steps, contract performance, legal obligations, legitimate interests in security and service improvement, and consent for marketing communications or non-essential cookies.
6. Cookies
The website uses essential cookies for operation, security, language or consent preferences, and may use analytics cookies to understand website use and improve the experience. Users can manage cookie preferences through the consent banner available on the website.
7. Commercial communications
Neutra-IO will only send newsletters, webinar invitations, updates, technical content or commercial communications where an appropriate legal basis exists. Users may withdraw consent or object through the means indicated in each message or through the privacy contact.
8. Sharing and processors
We may use service providers for hosting, email, analytics, security, CRM, support, billing, payments, videoconferencing, communications or other operations needed to provide the services. These providers must process data according to Neutra-IO's instructions and appropriate security and confidentiality obligations.
9. International transfers
Where providers located outside the European Economic Area are used, Neutra-IO applies appropriate safeguards when required by GDPR, such as adequacy decisions, standard contractual clauses or supplementary measures.
10. Retention
Data is retained only for as long as necessary for the described purposes, requests, commercial relationships, contracts, support, legal duties or legal claims. Billing data and elements associated with legal obligations are retained for the legally required periods.
11. Security
Neutra-IO applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
12. Data subject rights
Under GDPR, data subjects may have rights of access, rectification, erasure, restriction, objection, portability and withdrawal of consent. Requests may be sent through the contact page of the Neutra-IO website.
13. Supervisory authority
Data subjects have the right to lodge a complaint with the Portuguese Data Protection Authority, CNPD, or another competent supervisory authority.
14. Minors
The website and Neutra-IO services are intended for professional entities, companies, organisations and adult users. We do not intentionally collect children's personal data through the website.
15. Changes
This policy may be updated to reflect legal, technical, commercial or operational changes. Relevant changes may be communicated through the website or other appropriate means.